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SUMMARY:
The part-time event staff employee is a per event employee who works specifically in the area of customer service at the CURE Insurance Arena in Trenton, NJ.
ESSENTIAL FUNCTIONS:
Areas of responsibility change by post assigned on an event by event basis and include:
o Communicating effectively and professionally with guests
o Appropriately greeting guests and scanning tickets
o Anticipating guest needs and concerns
o Directing guests to seating sections as well as other attractions and amenities
o Handling guest issues according to arena guidelines and code of conduct
NON-ESSENTIAL FUNCTIONS:
o Perform other duties as assigned
QUALIFICATIONS:
o High School diploma, GED or equivalent is preferred
o Must be at least 18 years or older
o Must be able to function in a fast paced, high-pressure environment
o Physical requirements include ability to stand for 4-6 hours at a time, without sitting, and walk up and down stairs
o Ability to interact with a diverse group of guests in a friendly and positive manner
o Must be able to work a flexible schedule to include nights, sometimes midnight or later, weekends, all day Saturday and Sunday, and holidays
o Possess strong interpersonal and communication skills
o Ability to work both independently and as part of a team
o Ability to work shifts that could last one to two (1-2) hours after an event ends
o Must be able to pass a criminal background check
Physical Demands:
o Employee is frequently required to sit; stand or walk for long periods of time (minimum 4 hours)
o Employee may occasionally lift and/or move up to 25 pounds.
